Thanks for your interest in our products and services.
We receive a high volume of emails asking the same questions, most of which can be found on our site. Stopping our production in efforts to answer these questions can slow down our turn around. We strongly ask that you read the entire FAQ section below to find the answer to your question, and if your concern has not been addressed in our FAQ section, please continue to contact our Drops Team.
HOW LONG DOES IT TAKE
Our turn around is typically 1-3 business days, not including the day you ordered, excluding US Federal Holidays and weekends.
Some orders may take longer than 3 business days depending on recording schedules, and current volume of orders. If you have not received your order please know we have not forgotten about you and we are working very hard to get your order to you as soon as possible. Please make sure to double check all email folders for your order too! (Example: Spam, Junk, Promotions)
RECEIVED PARTIAL ORDER
If you received only part of your order, no worries do not be alarmed this is normal, you should still receive the remainder of your order as soon as they become available.
HOW ARE ORDERS DELIVERED
Orders are delivered as a High Bitrate Audio MP3 via WETRANSFER or via our DELIVERY NETWORK to the email address you provided us when you ordered.Orders are sent from "[email protected]".
ORDER HAS MISTAKES
If your order has a mistake that you would like fixed, please visit our revision center here
